State Farm® Insurance Agent Sally Brooks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Vicky Turman
July 7, 2026
5
out of
5
rating by Vicky Turman
"I was looking for an insurance agent who truly cared about me and I found just that at Sally's agency. I highly recommend Sally Brooks and her team at State Farm in Mooresville.
From the moment you walk through the door, you're treated like family, not just another policy number. It is evident that Sally has many years of experience with State Farm. She takes the time to educate you, answer every question, and make sure you have the right coverage for your specific needs instead of trying to sell you something you don't need.
What I appreciate most is knowing that if I ever need help, I can pick up the phone and talk to someone who knows me and truly wants what's best for me. That kind of personal service is becoming rare, and it's one of the many reasons I continue to trust Sally and her amazing team.
If you're looking for an insurance agent who treats you like family and genuinely wants to help protect what matters most, give Sally Brooks and her team a call. You'll be glad you did!"
We responded:
"Thanks so much for the wonderful Google review! It means a lot that you appreciate our approach - taking the time to educate you, making sure you have the right coverage, and being there whenever you need help. 📞✨ We appreciate your trust in our team! Thank you again! 🥰👍"
Lori Droud
July 1, 2026
5
out of
5
rating by Lori Droud
"Sally and her team were so helpful and answered all my questions as we transferred policies from one state to another. Wendy made us feel at ease as she was walking us through each policy. We were also referred by our son and daughter in law, as this team has been walking alongside them before they were married. And they knew our kids personally! Now that's customer service. Thank you for your insight and the savings was an added bonus!!! We look forward to our relationship with you and your team."
We responded:
"Thank you so much for your wonderful review! 😊 We’re truly grateful you chose us during your policy transfer, and we loved being able to help you feel confident every step of the way. We look forward to continuing to support you and your family—thank you again! 🙌"
Richelle Read
June 26, 2026
5
out of
5
rating by Richelle Read
"Sally was very thorough when setting up our policy for our new boat and explained some options that made sense for us as a family. Thank you Sally!"
We responded:
"Thank you, Richelle, for sharing your experience. It's great to hear that Sally was able to assist you with setting up your boat policy and provide options that fit your family's needs. Your feedback is appreciated!"
Calhoun Bookhoop
June 22, 2026
4
out of
5
rating by Calhoun Bookhoop
"Everyone is very helpful, they explain everything well, and the pricing is pretty good. Would recommend."
We responded:
"Thank you, Calhoun, for sharing your positive experience with us. We're glad to hear that our team was helpful and provided clear explanations. It's great to know that you found our pricing satisfactory. Your recommendation means a lot to us, and we appreciate your feedback. Looking forward to continuing to serve your insurance needs."
Peter Contos
June 18, 2026
5
out of
5
rating by Peter Contos
"Sally Brooks was recommended to me by my nephew and niece. I called and spoke with Wendy who blew me away with her expertise in the insurance feild.
20 minutes into the conversation I made arrangements to transfer all three of my 3 insurance policies to her State Farm office.
After receiving the quotes I was even more pleasantly surprised.
Great office with great people."
We responded:
"Hi Peter! 😊 Thank you so much for the amazing review. We truly appreciate you recommending us, and we’re here for you anytime—thanks again! ✨"
Ron and Wendy Davis
June 16, 2026
5
out of
5
rating by Ron and Wendy Davis
"Hatim does a fantastic job helping up with our home and auto insurance. Everyone at Sally’s is super professional, knowledgeable and professional!"
We responded:
"Thank you, Ron and Wendy, for your wonderful feedback! It's great to hear that Hatim has been so helpful with your home and auto insurance needs. We're proud of our team's professionalism and knowledge, and it's rewarding to know that it makes a difference for you. Your support means a lot to us!"
April Meyers
June 9, 2026
5
out of
5
rating by April Meyers
"Sally and everyone in her office are wonderful! They really care about you as a person. Wendy is great! She periodically checks in with me to make sure that my policy fits my needs. Highly recommend!"
We responded:
"Thank you, April, for sharing your positive experience with our team. It's great to hear that Wendy and the rest of the office have been attentive to your needs. Your recommendation means a lot to us, and we're glad to know you feel cared for. Your feedback encourages us to continue providing the best service possible."
Merek Finn
June 7, 2026
5
out of
5
rating by Merek Finn
"I’ve had a great experience with Sally Brooks State Farm. The team is responsive, helpful, and easy to work with. They take the time to explain coverage clearly and make the process simple without being pushy. Anytime I’ve had questions or needed help, they’ve handled things quickly and professionally."
We responded:
"Thank you, Merek, for sharing your positive experience with our team. It's wonderful to hear that you found our service responsive and helpful. We always strive to make the insurance process as clear and straightforward as possible. Your feedback is greatly appreciated, and we're glad to know that we've met your expectations. If you ever have more questions or need assistance, we're here to help."
Dr Zoe Schuller
June 4, 2026
5
out of
5
rating by Dr Zoe Schuller
"Thank you, Wendy for your help professionalism and most of all kindness. State Farm is lucky to have someone like you working with them and representing them.
I love State Farm is a great company, but it’s even better when the quality of staff shines through"
We responded:
"Thank you so much for your wonderful review. 😊 We’re thrilled to hear you felt the professionalism and kindness from Wendy. 🌟 State Farm is lucky to have her representing us—your kind words mean a lot!"
Tina Rose
May 15, 2026
5
out of
5
rating by Tina Rose
"The whole team @ State FARM is awesome, friendly and very helpful at all time..thank you all for everything."
We responded:
"Thank you, Tina, for your wonderful feedback! We're delighted to hear that you found our team friendly and helpful!"
Sandra Rourk
May 12, 2026
5
out of
5
rating by Sandra Rourk
"I have been a State Farm customer for years and recently got married and wanted to
Add my husband onto my policy. After calling my agent, Sally Brooks, and
Speaking with Todd we realized we could save over $100 a month over what my husband had been paying. We are both Seniors and on a fixed income at 74 & 65 years old and that is a significant savings. Todd answered all our questions and helped
Us navigate what could have been a very challenging situation. I could not be happier with the service Todd & Sally Brooks Insurance have provided since being widowed 13 years ago. Thank you for excellent customer care!
Carter & Sandra Rhoton"
We responded:
"Thank you, Sandra, for sharing your experience. It's wonderful to hear that Todd was able to assist you and your husband in finding significant savings on your policy. We understand how important it is to manage expenses, especially on a fixed income, and we're glad we could help. Your kind words about the service you've received over the years mean a lot to us. We're committed to providing excellent customer care and are here to assist you with any future needs."
Tyler Yeager
May 12, 2026
5
out of
5
rating by Tyler Yeager
"Wendy is A phenomenal agent. Always looking out for what’s best Customers."
We responded:
"Thank you so much for your kind words! 🌟 We’re glad you had a great experience! 🙌😊"
Thomas Lawton
May 8, 2026
5
out of
5
rating by Thomas Lawton
"Have been using Sally Brooks years and have always had good service from this office."
We responded:
"Thank you so much for your kind words and loyalty! 😊"
Maria Herrera
May 6, 2026
5
out of
5
rating by Maria Herrera
"I had an incredible experience with Sally Brooks Insurance, but I especially want to highlight Wendy. When I was dealing with my car insurance, Wendy was the biggest help. She was patient, kind, and went above and beyond to make sure I understood every detail of the process. She made everything so much smoother. If you ever need someone in your corner during an insurance issue, Wendy is the one you’ll want. I can’t recommend them enough!"
We responded:
"Thank you so much for your wonderful review! 🌟 We're thrilled to hear that Wendy provided you with such patient and kind support during your car insurance process.We're grateful to have had the chance to assist you and look forward to being here for you whenever you need us!"
Amanda Worthington
April 27, 2026
5
out of
5
rating by Amanda Worthington
"My family and I have been with Sally Brooks for over 10 years. Once I moved to NC over 5 years ago I knew who to use right away. Wendy has been phenomenal and feels like part of the family!"
We responded:
"Thank you so much for your kind words and loyalty over the past decade! We truly appreciate your continued support and look forward to serving you and your family for many more years to come!"
Steve Piscitelli
April 20, 2026
4
out of
5
rating by Steve Piscitelli
"Great office sally and her staff team always helpful in answering my concerns and questions you guys are great 😊"
We responded:
"Thank you so much for your kind words! Your support means a lot to us, and we're always here whenever you need assistance. Looking forward to continuing to serve you!
"
Grant Bartlett
March 5, 2026
5
out of
5
rating by Grant Bartlett
"The pinnacle of customer service!"
We responded:
"Thank you so much, Grant! 😊 We're thrilled to hear you experienced the pinnacle of customer service with us. 🌟 Your kind words mean a lot, and we look forward to continuing to serve you! 🙌"
Amparo Giraldo
February 25, 2026
1
out of
5
rating by Amparo Giraldo
"My name is Jose Duque. Ive had a really bad experience with State Farm I’ve been with them for 3 years. I have automatic payments set up I have never checked my account until a few days ago Costs goes up and down with no explanation. And when you renew your policy it’s an extra $30-$40 with reason. And there is no employee that can explain why this happens. Staff members are no good with customer service because they never give you a satisfying reason.
My recommendation is to check your billing every month so you do not have the same experience as I did for 3 years ."
We responded:
"Jose, we take concerns about billing and customer service seriously and would like to provide clarification.
Our records reflect that at each renewal period over the past three years, you contacted our office with questions regarding premium changes. On each occasion, our team reviewed your policy in detail and documented the explanations provided, including both the premium increases and premium decreases that have occurred over the last few years.
Last week, you contacted our office three separate times in one week regarding your billing. Our team spent several hours reviewing your statements and explaining each adjustment. During the final call, a comprehensive review was conducted of every monthly bill from 2022 to the present, outlining each change and the reason for it. That call lasted approximately two hours. At the conclusion of the conversation, you confirmed that your questions had been answered, although you indicated you were not satisfied with the outcome.
Please note, our office is required to follow all underwriting rules and insurance regulations established by the State of North Carolina. We will not deviate from these for any reason.
We remain committed to transparency and to providing detailed explanations whenever questions arise. If you would like to discuss anything further, I am available to speak to you directly. "
JR
February 18, 2026
5
out of
5
rating by JR
"Sally was very thorough, professional and friendly. We were able to establish our new State Farm policies efficiently. She's the best."
We responded:
"Thank you so much for your kind words! 😊 It's great that you were able to establish your new State Farm policies efficiently. 🏡📄 Thank you for giving us the opportunity to earn your business!"
Tony Story
February 17, 2026
5
out of
5
rating by Tony Story
"Great staff and good customer service. I was fortunate to have Wendy to set up my insurance for both my car and life insurance needs. Wendy has reached out to me with updates or changes to my policies keeping me informed. Sally Brooks has a good team."
We responded:
"Thank you for the wonderful 5 star review and for your kind words, Tony! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Andrea M
February 5, 2026
5
out of
5
rating by Andrea M
"Sally and her team have been great to work with. No headaches when filing a claim. Definitely recommend"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out!"
Lisa M
February 2, 2026
5
out of
5
rating by Lisa M
"I’ve used Sally Brooks State Farm office for over 5 years and I’m being totally honest when I say they are the absolute best to work with! They always go the extra mile to make sure my insurance needs are taken care of. If you’re looking for a State Farm office, please consider Sally Brooks State Farm which includes her great team of agents!"
We responded:
"Thank you for the wonderful review and kind words about our team, Lisa! We strive to go the extra mile to provide you with the insurance you need and the peace of mind that you deserve! It is our pleasure to be able to assist you with any of your insurance questions or needs!"
Philip Smith
February 2, 2026
5
out of
5
rating by Philip Smith
"The team at the Sally Brooks State Farm agency has proven quite knowledgeable and capable, and provides the consultative approach that I must have when considering my insurance needs. And, they treat me like a good neighbor, which I like."
We responded:
"Philip, we love hearing you had a great experience with our team! We're honored to have earned your business and been able to help with your insurance needs. As always, we're just a call away. Sally Brooks & State Farm team"
Carlos Jamison
January 30, 2026
5
out of
5
rating by Carlos Jamison
"Wendy is amazing. I have been doing business with Sally Brooks State Farm for over ten years and when I say she has went over and beyond is an understatement. I would definitely refer her to any friends and family for all your insurance needs. Thanks Wendy for all you do."
We responded:
"Thank you so much for your kind words and continued trust over the past ten years! We’re thrilled to hear that Wendy has consistently gone above and beyond to support you. Your recommendation means the world to us, and we’re always here to help with any of your insurance needs. Thanks again for being such a valued part of our State Farm family!"
Brian Barton
January 30, 2026
5
out of
5
rating by Brian Barton
"Great experience every time. The entire team is knowledgeable, responsive, and genuinely cares about their clients. Highly recommend."
We responded:
"Thank you so much for your wonderful review! Your kind words about our knowledge, responsiveness, and care truly mean a lot to us. We look forward to continuing to serve you! 😊✨"